BINGYEN STUDIO Terms & Conditions, Privacy Policy, and Refund Policy
1. Terms & Conditions
Welcome to BINGYEN STUDIO (“the Studio”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and related content.
1.1 Scope of Application
These Terms apply to all individuals or entities who access, purchase, or use any services or products provided by the Studio. By using our services, you acknowledge that you have read, understood, and agreed to comply with these Terms.
1.2 Intellectual Property

• If BINGYEN STUDIO provides custom video production services for a client, the copyright of the final product belongs to the client, unless otherwise agreed. The client is free to use, modify, and distribute the content.

• BINGYEN STUDIO reserves the right to showcase the completed work on its website, social media, or other promotional platforms. If the client does not wish for the work to be displayed publicly, a prior written request must be submitted.

• For projects under a collaborative model (such as discounted pricing or revenue-sharing agreements), copyright ownership will be separately agreed upon in a contract.

1.3 User Responsibilities

• Users must not use the Studio’s services for illegal activities, including but not limited to fraud, infringement of others' rights, or distribution of inappropriate content.

• Users must provide accurate personal information to ensure the best service experience.

1.4 Orders & Payments

• Once an order is confirmed, the user agrees to pay the associated fees.

• The Studio supports multiple payment methods, as displayed on the checkout page.

• In the event of pricing errors or system issues, the Studio reserves the right to cancel or modify an order and will notify the user accordingly.

1.5 Disclaimer

• The Studio strives to ensure the accuracy of all products and services but cannot guarantee that all information is error-free or will not change.

• The Studio is not responsible for service disruptions caused by force majeure events, such as natural disasters, government actions, cyberattacks, or other unforeseen circumstances.

2. Privacy Policy
BINGYEN STUDIO respects and protects your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
2.1 Information Collection
We may collect the following information:

• Personal information (e.g., name, phone number, email address);

• Transaction details (e.g., order history, payment method);

• Device and access data (e.g., IP address, browser type, usage patterns).

2.2 Use of Information
The collected information is used for:

• Processing orders and providing services;

• Sending notifications, promotions, or event invitations;

• Enhancing user experience and optimizing our services.

2.3 Information Protection

• We implement appropriate technical measures to protect your information from unauthorized access, use, or disclosure.

• We do not sell, trade, or rent your personal information unless we have your explicit consent or are required to do so by law.

2.4 Third-Party Services

• We may use third-party payment, logistics, or advertising services, which may collect certain user information.

• We are not responsible for third-party privacy policies and recommend that you review their policies separately.

2.5 Privacy Rights

• You have the right to request access to, correction, or deletion of your personal data.

• If you no longer wish to receive marketing communications, you may unsubscribe at any time.

3. Refund Policy
3.1 Refund Eligibility

• Physical Products: If a purchased product has quality issues or does not match the description, you may request a refund or exchange within 7 days of receiving the item.

• Digital Content/Custom Services: All digital products (such as music downloads, custom compositions, or video productions) are non-refundable after purchase, unless there are special circumstances (e.g., corrupted files or failure to deliver).

3.2 Refund Process

1. Submit a refund request via our official contact channels, including order details and a description of the issue.

2. We will review your request within 5 business days and notify you of the outcome.

3. If approved, the refund will be processed via the original payment method. The exact refund timing depends on the payment provider.

3.3 Non-Refundable Situations

• Refund requests due to personal reasons (e.g., change of mind, accidental purchase) may not be accepted.

• Purchases of products or services explicitly labeled as non-refundable.

• Orders or accounts canceled due to violations of these Terms.

3.4 Special Notes
If delivery delays occur due to logistics issues or force majeure factors (such as pandemics, customs delays, etc.), the Studio is not liable but will assist in tracking and resolving the issue.
These Terms apply to all customers and users of BINGYEN STUDIO. The Studio reserves the right to update the Terms at any time, and any changes will be communicated through appropriate channels.